How much do you charge for shipping?
We offer free shipping on all orders over $100. Orders under $100 are charged a flat rate of $15 shipping fee . All orders are shipped via for Canada Post Xpresspost and come with a tracking number.

How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Canada Post Xpresspost envelopes or a plain white box to package your items. We then vacuum-seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise the content inside. You’ll be provided a tracking number so you can track your order on Canada Post.

How Does Shipping Work?
We ship all our products in airtight, smell-proof, vacuum-sealed bags. Your order will arrive in a discreet, unmarked package. Your real address and name must be on the package to ensure proper delivery. Shipping to major centers takes 1-3 business days and rural locations 3-5 business days. If you have more questions feel free to contact us.

How do you package my shipment?
We understand that most people require discretion. So, we use generic prepaid Canada Post Xpresspost envelopes or a plain white box to package your items. We then vacuum-seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise the content inside. You’ll be provided a tracking number so you can track your order on Canada Post.

How long will I have to wait for the package to arrive?
It all depends on your location in Canada. We send all items via Canada Post Xpresspost. Under normal circumstances this takes 1-3 business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

Can I order from outside of Canada?
No, we only ship within Canada. This is a strict rule without exceptions.

Do you accept orders from all provinces?
Yes. We accept orders from all provinces and regions in Canada. We proudly serve to all provinces across Canada.

It has been a while, and I still did not get my package
Please contact us if you don’t receive your package after five days past the expected delivery day. We will contact Canada Post on behalf of our members to inquire about delays or lost packages. We do not want our members to worry about this kind of issue.

Tracking says my package has been delivered but I did not get a package
In our experience, there are a few possible reasons for this issue, among them:

  • Canada Post’s online tracking system can be inaccurate; the exact delivery date and time can be a day or two off.
  • There can be internal issues within Canada Post that may cause delays caused that are outside of our control.

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